PENYELESAIAN BESTARI UNTUK PANDUAN KERJAYA

A Contact center, also known as customer interaction center is a central point of any organization from which all customer contacts are managed. Through contact centers, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company�s Customer Relationship Management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing and even instant messaging.